As expected, Tesla is once again one of the leading brands in a study regarding the number of complaints it has received, and this time it deals with software. Those who have been following the cases of the accidents involving the Tesla Autopilot system have likely been expecting this.
The study has been conducted by J.D. Power in its SafetyIQ program, which highlights the importance of user complaints to predict customer satisfaction in the long haul.
Tesla is accompanied by Volvo, Jaguar, and Land Rover in terms of the most number of complaints by users. Those with the least complaints are Mazda, Ram, GMC, Toyota, and Chevrolet.
Volvo is in a similar boat to Tesla as the Swedish automaker has introduced two completely new platforms that underpin heavily redesigned vehicles – inside and out – with only the nameplates kept from before. A lot of the problems have manifested in the XC90 SUV.
Among those with the least complaints, Chevrolet has set the best example. It has pushed forward on connectivity with the Malibu and Cruze nameplates which not only offer 24 months of free 4G LTE data via Wi-Fi hotspot but also free OnStar telematics and Sirius XM subscription for the same period.
They also have Android Auto and Apple CarPlay connectivity. If that’s not convincing enough, the Malibu Hybrid was crowned the 2016 Connected Green Car of the Year. To offer as much tech as it has and receive among the least amount of complaints should be noted and commended.